Shipping Rates and Minimums

*if you suspect your rate is wrong please contact us

International* - shipping calculated at checkout

*all customs fees are to be paid for by the customer and are not included in delivery costs

Local Delivery

Delivery Area

We will use Canada Post, Purolator or Novex for local deliveries. If you have a preference please write a note, and we will do our best to accommodate. 
Frozen or same day courier deliveries will only be available by Novex in Vancouver, Burnaby, Richmond, West Vancouver, North Vancouver, New West, Delta, and Surrey. All areas can be couriered by Canada Post or Purolator.

Minimum Order

Orders over $125 qualify for free Local Delivery. Under $125 there is a flat fee of $15-$20 depending on your location and product selection. Deliveries of orders containing raw or frozen items have a higher minimum; see the table above.

Raw Food

Products needing to be refrigerated will be packaged up with ice packs, you must be home or have a safe drop when your order arrives.

Frozen products can only be delivered in Greater Vancouver.

Packaging for frozen items can be returned in store and we will gladly reuse them.

Delivery Schedule

Canada Post and Purolator deliveries are picked up throughout the week, and often are delivered within 1-2 business days in Great Vancouver. Outside of Vancouver will vary by postal code, but often between 2-8 business days.

Novex local deliveries will arrive within 1-3 business days, between 9am-5pm. The cutoff for placing an order is 4pm the day prior. Frozen raw cutoff is 1pm for same-day*. 

*contact us if you have any concerns. 

Please note during the holidays and bad weather there may be a delay of 2-3 business days due to extremely high volume.

Delivery Policies

Frozen and Same Day Deliveries

Your Novex courier will try to make sure you are home before leaving products. If the location seems reasonably safe they will leave the products at your door. For those in apartments or condos, they will use your buzzer/phone number and if there is no response after two attempts over 5 minutes Novex will hold on to the product or bring it back to our store, then we will contact you for alternative delivery or pick up methods; there will be a $15 fee incurred.

Tracking Novex Deliveries

Novex now has a free App for Apple you can use to track your deliveries. You do not need an account with them to use it. You can also track directly from their website.

Canada-Wide Shipping

For deliveries outside our "Local" boundaries, we ship all shelf-stable orders through Canada Post and Purolator. We are not able to deliver any frozen raw items outside these boundaries. 

Return Policy

Returns are accepted in store or by mail within 120 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

No returns on special/pre- orders or sale items.*

Clients are responsible for the cost of mailing the return. Refunds of the product cost will be issued upon the product's arrival. Shipping fees are not eligible for refund.

To complete your return, we require a receipt or proof of purchase. Refunds must go onto the same card with which they were purchased, otherwise store credit can be given. 

If you purchased an item online and aren't able to bring it back in person, you can mail the item back to our store (address below) and include a paper with your order number and name on it. We will send you a notification when we have received the item and if it is in good condition will send the refund through.

Please do not send your purchase back to the manufacturer unless instructed based on a warranty issue.

*If you are unsure if you can return or exchange a product please contact us.

Exchanges

As long as the item qualifies for our refund policy (see above), we will gladly accept the product back and send out the replacement. Customers are responsible for shipping the product back to us, and we will cover the cost of shipping the new product to you.

We will wait until the product has returned to us to confirm it is in good condition before sending out the replacement.

Return Address:

386 West 8th Avenue

V5Y 3X2

Vancouver

Canada